Cancellation & Refund Policy

Last Updated: June 2026

1. Order Cancellations

We understand that circumstances may change. You may request a cancellation of your retail order at any time before the order status is marked as "Packing" or "Shipped". Once an order has entered the packing workflow, we are unable to cancel it. To request a cancellation, please contact our support team immediately with your Order ID.

2. Refunds for Cancelled Orders

If your cancellation request is approved before fulfillment, a full refund will be initiated to your original method of payment. Please allow 5-7 business days for the refund to reflect in your bank account or credit card statement, depending on your financial institution.

3. Damaged or Defective Items

We take immense care in packaging our spiritual publications and church supplies. However, if an item arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund upon verification of the damage.

4. B2B Institutional Orders

Specialized bulk orders, customized vestments, and sanctuary wine/wafer subscriptions are subject to separate contractual terms and cannot be cancelled once production or sourcing has commenced.